fbpx

PARTICIPANT SUPPORT

Thanks for attending The Being & Doing Summit! We're here if you need help with anything. We’ve addressed the most common issues below, so please take a quick look to see if our comments help resolve your issue. If not, submit a Customer Support ticket at the bottom of this page.

We’ll get back to you as quickly as we can.

Thank you!

 The Being & Doing Summit Team

ANSWERS TO COMMON SUPPORT QUESTIONS

I UPGRADED TO THE ALL ACCESS PASS BUT GET DIDN'T THE EMAIL WITH INFORMATION ABOUT ACCESSING THE SUMMIT.

  • Check the Promotions Tab (Gmail) or your Junk or Spam folder. 
  • Did you mark one of our emails as "spam"? If so, your email service won’t let us deliver email to you. You’ll have to unmark the email, or contact your service provider so our emails can get through.
  • Is it possible you used a different email address than the one you used to register for the summit? Be sure to check that email inbox as well. 

If your issue is still unresolved, please send us a support ticket and we’ll address your issue as quickly as we can.

I ACCIDENTLY CLICKED THE "ADD TO CART" BUTTON ON THE ORDER FORM MULTIPLE TIMES AND WAS CHARGED FOR MULTIPLE ORDERS.

No problem. Please fill out the form below and we'll issue your refund right away. Be sure to include your full name and the email address you used when you placed the upgrade order. Thanks!

I ENTERED MY USERNAME AND PASSWORD FOR MY MEMBERS AREA AND WAS UNABLE TO LOG IN.

 It happens. Please use the contact form below and we will get you what you need to log in.

HELP! I CAN'T GET THE VIDEOS TO PLAY OR THEY ARE SKIPPING/PLAYING SLOWLY.

  • Internet connection speed: High-speed internet is a must for viewing streaming videos. We recommend a connection speed of no less than 10 Mbs. Most cable and DSL providers offer this as their base minimum. Satellite internet, though considered high speed, generally will skip and pause due to the time it takes for the data to travel to space and back to your computer. You can test your internet connection speed for free at speedtest.net.
  • Speed of your computer: Computers less than 3 years old should stream the presentations without issue, older computers could result in slower streaming.
  • Virus or malware: A virus or malware/adware can slow your computer and cause playback issues. Try scanning your system with a program like spybot search and destroy (it’s free, just google it) to fix these kinds of issues.
  • Browser: We recommend the latest version of Firefox, Google Chrome or Safari. Internet Explorer will work, but must be version 9 or higher. Versions 8 and older have known issues with streaming video.

If none of these options resolve your issues, please fill out a support ticket below and include as much detail as you can, including answers to the following questions: – Are you getting an error message or are the videos not playing at all when you click the play button? – What browser are you using? – What version of that browser? – Go to speedtest.net and run a test. What speed does it say you have for download?   We will do our best to help you out.

CAN I SEND A MESSAGE DIRECTLY TO A SUMMIT SPEAKER?

This support system is intended to address technical issues and concerns for the Being & Doing online event itself. We encourage you to participate in the Facebook comments/live chat below each presentation and/or reach out directly to the speaker who is most relevant to your question via their established communication channels. We are unable to answer questions relating to the content of the sessions through this system. Thank you for your understanding.

We'll get back to you right away!

>